Frequently Asked Questions
Everything you need to know about your Be Well by Kelly order.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I process a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Use our online portal to generate a prepaid return label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
How do I find the right size?
Please refer to our comprehensive Size Guide located on each product page. Our garments are designed for a true-to-size fit unless otherwise noted in the description.
Where are your clothes manufactured?
We prioritize ethical production and high-quality materials. Our collections are manufactured in certified facilities that ensure fair labor practices and sustainable sourcing.